Business IT Support
Business IT Support Service delivery is key in driving economic growth across all industry sectors and poorly configured/maintained IT infrastructure is the primary cause of millions of Rand in lost production monthly in South Africa. Unfortunately, current Business IT Support Service levels are generally not at a reputable and reliable IT Support Service standard. The default is that IT Support Service providers respond after the fact and are not in fact – pro-active as they purport. We know for a fact, from our vast Business IT Support experience, that it is NOT impossible to be ‘IT pro-active’ and to stabilize even the most nightmarish Business IT infrastructure.
Time and Efficency
With time being such a crucial commodity, employee downtime is both extremely frustrating and altogether undesirable! Our ITIL compliant Business IT Support management platform enables us to work in the background when we detect anomalies to make sure clients are not inconvenienced unnecessarily by IT Technicians hogging their machines for hours on end. ITIL (Information Technology Infrastructure Library), is a set of industry best practices for Business IT Service Management (ITSM) that focuses on aligning IT Support and Services with the unique needs of the clients business. In its current form (known as ITILv3), it underpins ISO/IEC 20000, the International Standard for IT Service Management. Our in-house developed automated IT Support maintenance scripts and machine/security/group policies enable us to guarantee your peace of mind, knowing full well that your IT systems are constantly doing what they need to, to stay available, consistent and reliable, enabling you to enjoy peak performance from your current IT infrastructure.
We provide on-site end user IT training to improve the efficient IT resource utilization of your team. We provide monthly feedback and reports on work progress as well as IT systems performance levels. We perform network, hardware and software inventories and assessments for license and insurance purposes.
The QuantaByte Effect Experiencing IT support services problems or simply looking for a second opinion to resolve your ‘unfixable’ Business IT problems? In any case, you have so much to gain – in fact, probably way more than you would imagine! So, give us a call or use our contact form and we will be more than glad to get in touch and be of assistance!!!
QuantaByte ICT was established in 2010 to address 2 major Business IT Service industry flaws – reliability and cost effectiveness. QuantaByte’s main business functions are Business IT Support Services, Information and Communication Technology (ICT) Advisory, Web Design and Data Management – Data Backup, Data Recovery and Data Destruction. In the process of considering its mission and operational model, QuantaByte reviewed several complaints about Business IT Support Services and found two stand out issues were cost effectiveness and reliability. QuantaByte then determined to resolve this unfortunate perception, which in all honesty was quite justified. QuantaByte listens and correctly understands a clients needs and implements the most cost effective and efficient solutions available on the market. QuantaByte ICT has successfully saved several clients hundreds of thousands of Rand over the few years simply by defining and focusing on key deliverables, timelines and incorporating KPIs structured meticulously to clearly reflect project impact over time. The QuantaByte ICT ‘effect’ is clear, concise, predictable and dependable.
QuantaByte ICT offers IT installation, configuration and on-site IT support services of networks, end user machines, servers plus we also perform telephonic and remote IT Support.
QuantaByte ICT Services Our services cover Information and Communication Technology (ICT) Advisory/IT Support, IT Consultancy, IT project management, IT project implementation and monitoring. Essentially our primary goal is ensuring uninterrupted work-flow of client IT and human resources through strategic and tailored IT support solutions to meet the client’s needs in-line with the client’s budget. Our ICT Advisory function provides services where we are responsible for your ICT Strategy by proactively identifying client ICT needs and propose appropriate ICT Advisory services and solutions being ICT Architecture and ICT Infrastructure Design, ERP Advisory, System Selection, ICT Program / Project Advisory, ISO/IEC 27002 (SANS 17799:2005) compliant Information Security and Access Governance, IS Policy Review and review of Security Procedures and Implementation, ICT Out-Sourcing/Liaison, ICT Audits, Penetration Testing and Vulnerability Assessments, Information Security Management and Business Continuity Planning. We also arrange and facilitate meetings, workshops, presentations, preparation of deliverables, proactively identifying potential project issues and associated/potential risks while suggesting resolutions as well as redundancy and recovery strategies. We participate in the tender preparation process by conducting activities such as briefings, determination of tender scope, objectives and requirements and candidate vetting. Essentially we deliver innovative and value-adding ICT Advisory services across industry verticals such as Private sector, Financial Services and Non Profit Organisations. The year on year effect of such cost effective IT support solutions and IT service maintenance procedures is one of very tangible reductions in downtime and IT support as well as IT related spending. On average, within the first 12 weeks of commencement of an IT Support SLA and implementation of network and connectivity redundancy solutions, up-time very easily ranges between 99.4% and 99.9% availability.
Hardware Monitoring and data security Our IT system hardware monitoring processes usually allow us to receive fair warning through tell-tale error reports which we take absolute care to interpret accordingly and accurately, then ensure clients are made aware in good time of impending failures and advise accordingly on a plausible way forward.
Network Installation and Support
Our networking and online data connectivity services are designed to create a real Internet redundancy solution that does not compromise the client’s IT budget but also enables seamless transition between ‘exit points’ with similar throughput capacity to keep business moving as usual. We emphasize network throughput needs and speeds based on the business’s unique in-house LAN and WAN data usage and secure such services with workable IT policies for businesses without them in place.
Apple products We liaise with accredited Apple product suppliers in the event where devices are under warranty to ensure speedy resolution. Non IT Support SLA clients are indeed more than welcome to give us a call and enquire as it would be our pleasure to be of assistance.
QuantaByte ICT provides expert Apple product IT support and consultancy from the individual user right up to corporate level roll out – QuantaByte ICT offers sales, installation and configuration services of all Apple end user products, Apple Server hardware and software installation, configuration and support, remote, telephonic as well as on-site end user support and training. Services offered also include ICT Advisory, IT Service Management, implementation and progress monitoring. System hardware monitoring tools as well as software process monitoring give us the distinct advantage of being able to ensure all Apple devices owned by our IT Support SLA clients are in good running order with latest security updates and anti-malware definitions up to date.
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